Payment, Cancellation & Refund Policy

All payments are processed by ePay.bg (Ipay AD) and the BORICA card network. On ePay.bg's payment page you can pay in one of the following ways:

• Bank card — Visa or Mastercard, secured with 3-D Secure (Verified by Visa, Mastercard Identity Check).
• Cash at EasyPay — you receive a 10-digit payment code and pay in cash at any EasyPay office.
• ATM (B-Pay) — pay at an ATM using the payment code.

• When you choose a plan and press "Pay", you are redirected to ePay.bg's secure payment page to select a method and complete the payment.
• TopZalog.com never sees, processes or stores your card number, expiry date or CVV/CVC code.
• Card — confirms within seconds; your subscription activates immediately on confirmation.
• Cash / ATM — payment is asynchronous — the order stays "awaiting payment" until you pay the code at EasyPay. Your subscription activates automatically as soon as we receive confirmation (this can take up to a few days, within the code's validity).

• All prices are in euro (EUR, €) — the currency in which they are charged.
• We charge exactly the amount shown on the plans page for your selection, including any active discount. We never charge the struck-through (standard) price.
• Any due taxes and fees, where applicable, are stated on the plans page and at checkout.

Each subscription period is a one-time purchase. We do not store your card and there is no automatic renewal — your access ends at the end of the paid period, and you decide whether to buy another period.

• Right to cancel — because payment is one-time per period, there is no recurring charge to cancel. You can stop at any time by simply not purchasing another period.
• Period — a period you have already paid for stays active until it ends; no new period starts without a new payment from you.
• Penalty — no fee or penalty applies.
• Contact — for any question about an order, email support@topzalog.com.

TopZalog.com provides a digital service that becomes available immediately after a confirmed payment.

• By ordering, you expressly request immediate provision of the service and acknowledge that you thereby lose the 14-day right of withdrawal for distance contracts under Bulgarian and EU consumer law (once provision has begun).
• Because the service is digital and consumed immediately, it cannot be "returned". We do not refund periods once access has been granted, including partial or unused periods.
• Exceptions — we refund where: (a) you were charged in error or more than once; or (b) we cannot provide the service you paid for. Card refunds go to the same card, typically within 5–10 business days.
• Unpaid code — if an EasyPay payment code expires unpaid, no charge is made and you can start a new order.

Questions about payments, cancellations and refunds can be sent to support@topzalog.com.